Readly Support

Community Rules and Guidelines

Readly’s channels in social media offer a platform to share reading tips, thoughts and views on the content in our magazines and newspapers. The content is selected from the publications on our service to provide our community with reading tips on relevant topics. The publisher behind the article or issue selected has the editorial responsibility for the views or facts expressed, and they are not necessarily representative of Readly’s views. Comments made in our community do not represent the view of Readly.

Our team is available Monday - Friday from 9am to 5pm CET and is here to answer any general questions. If you have a question regarding your subscription which requires access to your Readly account please contact support@readly.com from your registered email address. You can also find answers to our most frequently asked questions in our FAQs and in our Support Centre.

We want everyone to enjoy our community on social media. Everyone who interacts with our posts and channels need to follow our rules:

 

1. We do not allow offensive, hateful and racist comments. We will delete comments that express

  • hate towards minorities i.e. ethnic and religious minorities, LGBTQ+ or people with different forms of disabilities.
  • all forms of racism and
  • downgrading epithet, threats or personal attacks 

2. We may delete comments that are off topic or considered spam, meaning repeated comments with the same or similar content, no matter if links, comments, emojis, images or videos. This also goes for advertisements for products, events, companies or similar.

 

3. There might be instances where the commenting is so extensive that the function must be temporarily paused or limited outside of our normal working hours. Normally it is turned back on the following workday when we have the possibility to moderate and answer questions. 

 

4. You can be blocked from our communities on social media if you, despite warnings, repeatedly break the rules.

 

5. Think about what you write. There are a lot of people who might read your comment. Let’s keep a polite and respectful tone of voice.

 

6. Lastly, it’s Readly who moderates and keeps track of the reactions of the comments and posts made on our social media platforms. If you have feedback or feel like we’ve missed something, please reach out to our customer success team in a message.