Readly Support

No access to content

If you are experiencing issues accessing content on the Readly, please have a look at the following things: 

 

  • Access your account to make sure your subscription is active
  • If your subscription has been paused due to payment failure, please reactivate it on your account. You will find detailed instructions in the article Failed payment
  • If you have multiple accounts, please double-check that you are entering the email address connected to your active subscription 

 

Do you have an active subscription, are logged in with the correct details but content is not loading in the app? Please follow the steps below, and should the first suggestion not work, please move to the next point:

  • Make sure you have the latest version of the Readly app installed
  • Restart the app
  • Restart your router or try a different connection
  • Restart your device
  • At the final stage, delete and reinstall the app 

Please note: when deleting the app, crosswords and downloaded magazines will be removed.

 

Is content not loading in our web browser version Go.Readly, despite an active subscription and being logged in with the correct details? Please follow the steps below:

  • Restart the browser and make sure you are not zoomed in or out on the page
  • Restart your router
  • Restart your device
  • Make sure you are not using a VPN or any other software that may be blocking our service
  • Make sure your browser and OS are updated to the latest versions

 

Need a hand? We are here for you, just click on the Contact button below.